Guitar legend STEVE VAI's website has been updated with the following:

"We have received a lot of questions from fans in South America about the EVO Premium Experience and EVO UPGRADE tickets. We have information pages with FAQs in both English, Portuguese and Spanish, and we urge people who buy EVO Premium and EVO UPGRADE to READ these information pages to understand what they are getting for their money. Here is some further information based on questions we have received:

EVO Premium Experience and EVO UPGRADE tickets are only available through the Vai.com Online Store, and must be purchased ahead of time. You CANNOT buy EVO Premium and UPGRADE tickets on the evening of the show or from the venue ticket office.

EVO UPGRADE tickets require that you purchase your own ticket to the show. They do not give you preferred or closer seating to the stage. You will sit in the seat printed on your ticket. If you have bought an EVO UPGRADE and do not have a ticket (or ticket reservation to pick up) you will not be allowed into the show. EVO Premium Experience tickets (including a ticket to the show) come with preferred seating very close to the stage.

EVO Premium Experience and EVO UPGRADE tickets can only be purchased with a credit card. We do not accept any other forms of payment, or payment installments.

At this time, we are asking people to arrive at the venue at 3:30pm (15:30h) for EVO. This time will probably change, as most of the shows begin late. As we are still preparing our daily tour schedule, we will confirm EVO start times with people who have purchased EVO tickets via email and also here on Vai.com.

Do not come late to the EVO Experience. You may not get inside the venue.

We stop selling EVO Premium Experience and EVO UPGRADE tickets for each show around 48 hours before the show begins.

This means for example, that if you wish to come to the EVO Experience in Viña Del Mar, CH on November 9th, you must buy your EVO Premium or EVO UPGRADE tickets through Vai.com before November 7th.

These tickets are in limited supply and will sell out quickly. Don't miss out! Click here to purchase EVO Premium Experience and EVO UPGRADE tickets."